Columbia House, Worthing

We were recently entrusted with the management of a block located in Worthing. The block, comprising 116 residential units and assorted common areas, had been previously unfinished. This lack of completion led to numerous challenges and snags that needed immediate attention.

Initially, we conducted a thorough site visit to assess the building's condition and develop a comprehensive plan for moving forward. During this visit, we proactively engaged with residents experiencing issues, fostering a friendly environment that facilitated a deeper understanding of their specific needs.

Following this, our priority was to establish and maintain open lines of communication with all residents, aiming to rebuild trust and ensure that everyone felt heard and valued.

We revisited and re-onboarded compliance suppliers to ensure that all regulatory standards were met and, simultaneously raised the overall standards within the block. This step was pivotal in enhancing the quality of services and facilities provided to the residents, along with maintaining the value of the building.